- How long will it take to receive my order?
It usually takes 2-6 business days to process your order (while some items may need 7-9 business days). We will send you an email if the processing time takes longer than expected.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
2. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order under “My Orders” when you log in to your faasoy account or by clicking the tracking link in your shipping confirmation email.
3. How do I return or exchange an item?
Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided. For additional information, please see our returns policy.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. faasoy.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip.
Please note the following product return requirements:
Merchandise must be returned within 10 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
4. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from faasoy. Coupon code cannot be used on orders already placed.
5. HOW DO I OPT-OUT OF EMAILS?
Why would you want to? Our faasoy fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.
6.What can I do if I cannot pay for my order successfully?
(1). You can try to contact the bank to know the reason or change the card to another one
(2). Make sure you have filled in the correct bank card number and card number date, etc.
(3). Keep the card balance sufficient 4. Make sure the card number can be used effectively and normally 5. Fill in the correct verification information